NOT QUITE PINK – RETURNS & REFUNDS POLICY

We want you to love everything you order from Not Quite Pink. But if something doesn’t work out, don’t stress, we’ll help sort it out as smoothly as possible.

Returns Eligibility

You can return most items within 30 days of purchase.

To be eligible for a return:

- Items must be unworn and unused

- They must be in original, saleable condition

- Packaging must be intact

- You’ll need proof of purchase

What Can’t Be Returned

Some items just can’t come back, including:

- Earrings (for hygiene reasons)

- Final sale items

- Gift vouchers

- Clearance or seasonal stock

- Customised items (like altered chain lengths or charm swaps)

We don’t refund postage or customisation fees, and return shipping is at your cost (unless we made a mistake).

Final Sale = Final

Items marked “Final Sale” are not eligible for return or refund unless they arrive damaged or faulty.

Exchanges

We don’t offer direct exchanges. If you’d like a different product, return your original item and place a new order.

Received Something Faulty or Incorrect?

Let us know within 30 days by emailing info@notquitepink.com.au.

If we’ve made a mistake or something arrives faulty, we’ll make it right.

If we find the product isn’t faulty or has been misused, we may pass on replacement or shipping costs.

How to Make a Return

Use our online returns portal to start the process. You’ll need:

- Your order number

- The email address you used to order

Important: We’ll provide the return address once your return is submitted via the portal.

Manual returns without approval may be rejected. Items damaged during return transit may not be refunded.

Can’t access the portal? Email us at info@notquitepink.com.au and we’ll help.

Refund Timing

We’ll process your refund within 2 business days of receiving your return. If there’s an issue, we’ll be in touch.

International Returns

International customers can return items within 30 days, but return shipping is your responsibility.

We’ll provide the return address after you complete the returns portal.

Other Things to Know

- If you purchased from a stockist or received your item as part of a promo or event, please return it to the original seller.

- We only accept returns for orders made directly through Not Quite Pink.

- False or misleading return claims may result in deductions from your refund.

Still Need Help?

We’ve got your back. Email info@notquitepink.com.au anytime